Client Services Manager

We are currently looking to fill the position of an Client Services Manager (middle / senior level)

Your main responsibilities for this position will include: Building communication between the client, internal team and external contractors, to ensure that projects run smoothly, are completed on time, within budget and preferably exceeding the client’s expectations. This is the key person, coordinating all participants in the process.

What you will do:

1. Financial and documentary support:

• • Preparation of monthly estimates and their approval with the client, ability to competently optimize budgets and operate with numbers

• • Preparation of specifications, acts, contracts

• • Control of document flow and payments from the client and to contractors

• • Control of payments from the client and contractors

2. Work with contractors:

• • Discussion of the terms and cost of filming, services

• • Conducting briefings with contractors (together with the production part of the team)

3. Communication with the client:

• • Management of clients expectations and conflict resolution, ability to clearly understand the client’s tasks

• • Receiving requests from the client and feedback, transferring to the team

• • Preparation and holding of regular reporting meetings (weekly/monthly)

• • Strategic development and expansion of the range of services provided to the client

4. Project management/organization of team work:

• • Building a project road map, timing

• • Control deadlines for all project participants

• • Optimize and control work processes, systematize the tasks

• • Conducting internal meetings to coordinate the project

What you should have or be:

• • Experience of at least 3 years in client services in an agency or similar business

• • Previous experience in working with contractors (production, in-house, etc.)

• • Understanding and experience in document flow, working with financial documents

• • Ability to handle multiple tasks and meet deadlines

• • Excellent communication skills and stress resistance

• • Fluent in Russian and English at a level of at least B1. Polish is a major advantage

What we provide:

• • Remote employment

• • Flexible schedule (as long as you meet the deadline

• • Challenging projects across the globe, together with a professional team

• • Participation in the creation of notable campaigns and spectacular events

• • Continuous growth and learning

• • Competitive salary, to be discussed individually

Ready To Join Us? Apply by sending your CV to info@vondeldigital.com